FAQ

splick•it FAQ About splick•it What is splick•it? Why should I use splick•it? How does splick•it work? Using splick•it How do I sign-up for splick•it? How much does splick•it cost? Where can I use splick•it Ordering How do I order using splick•it? What are "quick drinknames"? When will my order be ready? What if I want to change when my drink will be ready? What if I want to cancel a splick•it order? When do I pay for my order? splick•it payment & billing What is my credit limit? How do I pay for my order?	About splick•it
	What is splick•it? splick•it is the easiest way to order and pay for your drinks and food. Order and pay for what you want before you even arrive at the restaurant or cafe. splick•it is your ticket to the head of the line. Actually, to no line at all.
	Why should I use splick•it? Because you have better things to do with your time than wait. Get your food and coffee the way you want it, when you want it. No wait. No wallet. No worries. That's the splick•it way. Be part of the splick•it movement.
	How does splick•it work? You need an iPhone with our app or a text-messaging enabled phone. Use the app or text to send your order to us (and you can save your own frequently ordered drinks to make it super easy), we get it to the shop. Use your Visa/MasterCard/Discover at checkout to pay (if you are using text ordering see the payment and billing section below). That's it. If you don't have an iPhone or text-capable phone, you can still take advantage of our online service to order and pay for what you want --- just log in to your account at splickit.com and place your order
	Using splick•it
	How do I sign-up for splick•it? The easiest way to get going is to download the mobile app, launch it, and sign up from your iPhone. If you are using text ordering Sign Up here and we will confirm your mobile number by sending a text message with a confirmation code. We will send a verification email to the email address you provide.
	How much does splick•it cost? When you actually place an order, splick•it adds a 25¢ convenience charge to your order. However, in some cases your restaurant or cafe is taking care of the convenience fee, so you simply pay for your food and drinks. The convenience charge is per transaction, not per item.
	Where can I use splick•it? As we roll out our service across the country, splick•it is being offered in select markets. To see an up-to-date list of shops offering splick•it, click the ‘Find Local Shops’ tab.
	Ordering
	How do I order with splick•it? If you are using the iPhone app, there's no need to worry about these text ordering instructions. You order straight from your phone via simple text message to 50500. You can also place an order from the web. Here's some videos that demonstrates the basics of text ordering and some advanced ordering pointers.
	What are "quick drink-names"? Quick drink-names are the six most frequently ordered drinks. These codes work at all coffee shops powered by splick-it. text "splick coff" to 50500 to order a drip coffee text "splick capp" to 50500 to order a cappuccino text "splick latt" to 50500 to order a latte text "splick flav" to 50500 to order a flavored latte (don't forget to add your flavor - vanilla, caramel, pumpkin, etc.) text "splick moch" to 50500 to order a mocha text "splick amer" to 50500 to order an americano See our instuctional videos for more details.
	When will my order be ready? If you are using the iPhone app you'll specify a pick up time at checkout. For text ordering the default lead time (the amount of time from when you place your order until it is ready for pick up) is 5 minutes. Unless you tell us otherwise, your order will be ready 5 minutes after you text your order.
	What if I want to change when my drink will be ready? Our developers don’t like cold coffee either! When you text your order, simply include the new lead time after the drink code (splick latt 30 if you want your latte ready in 30 minutes). When you place an order online, you can select a lead-time when you place your order.
	What if I want to cancel an order? To cancel an order, log in to your splick•it account, go to your Order History tab, and click the cancel icon next to the order you wish to cancel. You can cancel a coffee order until 5 minutes before its scheduled pick-up-time. Food orders may require cancelling 10 to 15 minutes prior to the pick up time. Note that the default pick-up lead time is five (5) minutes from when you place your order — so you will only be able to cancel orders that you have scheduled to be picked up later.
	When do I pay for my order? One of the best things about splick•it is that you don’t have to wait in line to pay. In fact, you’ll never even have to open your wallet at a splick•it shop again because you don't pay the shop, you pay splick•it. iPhone app users pay with a credit card at checkout. Text ordering users work off a tab for. (See What is my credit limit?). Each order you place goes on your tab until you reach your credit limit.
	Payment/Billing
	What is my credit limit (text ordering only)? When you sign up with splick•it, we'll set your credit limit at $8.00. When you've ordered enough to hit your limit, we'll send you an email letting you know it's time to pay your bill. And of course, when you reach your limit, no new splick•it orders will go through. As you establish your payment history with us, we'll increase your splick•it limit.
	How does splick•it bill me (text ordering only)? splick•it keeps a tab of your orders and bills you when that tab reaches your set limit. Your initial splick•it limit is $8.00. We will send you an email and a text message that you have reached your credit limit and asking you to please log in and pay your bill. You will also receive a notification upon logging into splick•it when your tab needs to be paid.
	How do I pay splick•it? You can pay splickit via PayPal or any major credit card. You can pay your balance off any time by logging in to your splick•it account and clicking on "pay my bill."
	I have a billing issue, who do I contact? For all billing issues, please This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us at 1-888-SPLICKIT.
	User Agreement
	Please read the User Agreement

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